Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us.
If you do, there is a risk that your returned item may not be identifiable and accepted.
Applicable freight fees will be deducted from your refund plus a 20% off restocking fee in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at contact@alxandco.com.au
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@alxandco.com.au
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email us at contact@alxandco.com.au and we will provide the return address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Change of Mind Policy
We offer a change of mind 14 days money back guarantee. If you change your mind, you may return your purchase to us within 14 days of the date you received it.
We will need to deduct applicable freight fees from your refund plus a 20% restocking fee will apply.
Items must be returned in their original packaging including all the original contents free from damage. Please ensure all items are packed sufficiently for transport, any damages caused during the return shipping may be rejected or receive a revised refund amount.
The following will be classified as change of mind return:
- You do not like the item/do not need it anymore
- If part(s) were damaged and you refused to accept repair/replacement/refund
- Request to cancel order while item(s) have been dispatched with tracking number provided
Upon purchasing buyers agrees with above terms and conditions.
